We're here to help! UC Berkeley offers a variety of assistance for students, faculty and staff with IT trouble or needs. If you aren't sure who to ask for help, see: https://technology.berkeley.edu/contact-us.
IT Help Desk
Students, Faculty, Employees, and Alums: Most IT problems can be solved by IT Client Services. Submit a trouble ticket at https://berkeley.service-now.com/ess/create_incident, or email calnet@berkeley.edu if you have trouble with your CalNet account.
2-Step Help
2-Step support is provided by IT Client Services. You can open a 2-Step ticket at at https://berkeley.service-now.com/ess/create_incident or by emailing calnet2-stephelp@berkeley.edu
Knowledge Base
Search the campus' Knowledge Base for help with most campus services. The KB has answers to most of your questions as well as tips, tricks and frequently asked questions. See: https://berkeley.service-now.com/kb to get started.
UCPath Support
For issues related to UCPath, see: https://ucpath.berkeley.edu/support-contacts
Need help with your CalNet Passphrase?
Forgot your passphrase? Need to reset it? Get help.
Alumni Help Desk
Submit a trouble ticket at https://berkeley.service-now.com/ess/create_incident or call 510-664-9000, Option 1, then Option 5, Tuesday-Thursday, 1pm-3pm.
https://calnet.berkeley.edu/
Search our website! https://calnet.berkeley.edu/ has plenty of information on how to set up and use CalNet services. Just enter a key word in the search bar located in the upper right-hand corner, or poke around the main web menus.
LastPass Help
Personal user accounts: https://helpdesk.lastpass.com/help-center-and-faqs/.
Business accounts: calnet-admin@berkeley.edu
CalNet Application and Developer Support
If you believe a CalNet Application such as the SPA app, CalNet Account Manager, or Manage My Keys is failing, or have questions related to certificates, CalGroups, LDAP, CalNetAD, CAS or other CalNet services for technologists, see Resources for Developers or email: calnet-admin@berkeley.edu.
Sponsored Guests
Information for sponsors and sponsored guests is available on our website: CalNet Sponsored Guests. Email calnet-admin@berkeley.edu if your question is not answered in the documentation, or if you experience an error with a Sponsored Guest account.