Common Issues

I forgot my phone! What do I do?

Did you set up a second 2-Step device or print out backup passcodes? If so, use either at the 2-Step prompt. If not, contact calnet2-stephelp@berkeley.edu for help. Make sure to save backup passcodes for next time you forget your phone!

I lost my phone! What do I do? 

Did you set up a second 2-Step device or print out backup passcodes? If so, use either when you sign in to CalNet Account Manager and select Manage 2-Step Verification. In the Device Control Panel, use the green buttons to authenticate with 2-Step again, then use the blue Device Options buttons in My Settings & Devices to delete the lost phone.

If you don’t have a second 2-Step device or backup passcodes, contact calnet2-stephelp@berkeley.edu for help. Make sure to save backup passcodes in case your phone is lost again!

I replaced my phone with a new one. What do I do?

If you have backup passcodes or a second 2-Step device enrolled, go to CalNet Account Manager (CAM) and use either for the 2-Step prompt. If you don't have backup passcodes or a second 2-Step device, but your new phone has the old phone's number, you can still use CAM to obtain new passcodes as follows:

At the 2-Step prompt, click on the green Enter a Passcode button, then use the blue Text me new codes button to request new passcodes to use with 2-Step. When you are signed in to CAM, select Manage 2-Step Verification and at the Device Control Panel, select Enter a Passcode. Use another passcode to authenticate with 2-Step again using the green buttons, and you'll be taken to the My Settings & Devices panel. Here you can find options to reactivate CalNet 2-Step for your new device using an existing phone number. 

If you don’t have backup passcodes or a second 2-Step device, and your new phone has a different number, contact calnet2-stephelp@berkeley.edu for help. Male sure to save backup passcodes in case you ever need them again!

How do I set up another 2-Step device or manage my 2-Step settings? 

Go to CalNet Account Manager (CAM) to add or delete a 2-Step device and manage your 2-Step settings. In CAM, select Manage 2-Step Verification, then, at the Device Control Panel, use the green buttons to authenticate with 2-Step again. You will be taken to My Settings & Devices where you can manage your 2-Step settings and devices. 

Need more information?

For more information, go to the CalNet 2-Step section of this website.

Need more help?

Contact calnet2-stephelp@berkeley.edu for help.