Traveling with 2-Step

Traveling Internationally? Use Passcodes!

If you’re traveling internationally and need to log into UC Berkeley sites, you can use passcodes as your second step verification method. You can do this in a number of ways.  

Before You Travel

  • Make sure your personal information is up to date in campus records (log in to blu.berkeley.edu, look for Self Service, and review the information under the Update Personal Information section)
  • Make sure your Recovery Email Address is up to date
  • Use the Remember Me option in each web browser on your laptop so that you won't be challenged for the second step for 30 days
  • Print your backup passcodes or obtain passcodes via SMS
  • Have a backup plan -- leave a backup passcode with an assistant, spouse or other trustworthy kin
  • Set up a Simple Hardware Token as an alternate 2-Step device

During Your Travels

  • No cellular service?
  • No cellular service OR WiFi? 
  • If you have an international phone number, you can set it up for the Call Me option

Getting Help

You can get help from the Service Desk when traveling. You will need to verify your identity before they can assist you. They will have you confirm personal information in your employment or student record. That's why we recommend making sure your personal information is up-to-date in campus records before traveling. Please also verify that your Recovery Email Address is correct by logging in to mycalnet.berkeley.edu.

Service Desk Contact Info:

Email: calnet2-stephelp@berkeley.edu

Phone: 510-664-9000, option 1