We're here to help! UC Berkeley offers a variety of assistance for students, faculty and staff with IT trouble or needs. If you aren't sure who to ask for help, see: https://technology.berkeley.edu/contact-us.
IT Help Desk
Most IT problems can be solved by IT Client Services. Submit a trouble ticket to ITCS at: https://technology.berkeley.edu/contact-us.
Search the campus' Knowledge Base for help with most campus services. The KB has answers to most of your questions as well as tips, tricks and frequently asked questions. See: https://berkeley.service-now.com/kb to get started.
Need help with your CalNet Passphrase?
Forgot your passphrase? Need to reset it? Get help.
Search our website! calnetweb.berkeley.edu has plenty of information on how to set up and use CalNet services. Just enter a key word in the search bar located in the upper right-hand corner, or poke around the main web menus.
2-Step support is provided by IT Client Services. You can open a 2-Step ticket by emailing: email@example.com.
Personal user accounts: https://helpdesk.lastpass.com/help-center-and-faqs/.
Business accounts: firstname.lastname@example.org
CalNet Application and Developer Support
If you believe a CalNet Application such as the SPA app, CalNet Account Manager, or Manage My Keys is failing, or have questions related to certificates, CalGroups, LDAP, CalNetAD, CAS or other CalNet services for technologists, see Resources for Developers or email: email@example.com.
Student Information Services
Students and student delegates having problems with campus services such as registration, payments, or classes should contact: firstname.lastname@example.org.
Information for sponsors and sponsored guests is available on our website: CalNet Sponsored Guests. Email email@example.com if your question is not answered in the documentation, or if you experience an error with a Sponsored Guest account.
UC Berkeley Alums
Alumni, register for an alumni account at: https://cal.berkeley.edu/ or contact the Cal Alumni Association directly for assistance: firstname.lastname@example.org.