IT Help Desk and CalNet Support

We're here to help! UC Berkeley offers a variety of assistance for students, faculty and staff with IT trouble or needs. If you aren't sure who to ask for help, submit a trouble ticket to CSS-IT at

IT Help Desk

Most IT problems can be solved by the CSS-IT Service Desk. Submit a trouble ticket to CSS-IT at:

2-Step Help

2-Step support is provided by the CSS-IT Service Desk. You can open a 2-Step ticket by emailing

Student Information Services

Students and student delegates having problems with campus services such as registration, payments, or classes should contact

CalNet Support

For CalNet specific issues, such as passphrase resets, Guest Account or SPA issues, ID changes, or deputy access, email:

CalNet Developer Support

If you are a campus technologist and have questions related to certificates, CalGroups, LDAP, Kerberos, CAS or other CalNet services for technologists, see Resources for Developers or email: