IT Help Desk and CalNet Support

We're here to help! UC Berkeley offers a variety of assistance for students, faculty and staff with IT trouble or needs. If you aren't sure who to ask for help, submit a trouble ticket to CSS-IT at http://sharedservices.berkeley.edu/it/.

IT Help Desk

Most IT problems can be solved by the CSS-IT Service Desk. Submit a trouble ticket to CSS-IT at: http://sharedservices.berkeley.edu/it/

2-Step Help

2-Step support is provided by the CSS-IT Service Desk. You can open a 2-Step ticket by emailing calnet2-stephelp@berkeley.edu

Student Information Services

Students and student delegates having problems with campus services such as registration, payments, or classes should contact sishelp@berkeley.edu

CalNet Support

For CalNet specific issues, such as passphrase resets, Guest Account or SPA issues, ID changes, or deputy access, email: calnet@berkeley.edu

CalNet Developer Support

If you are a campus technologist and have questions related to certificates, CalGroups, LDAP, Kerberos, CAS or other CalNet services for technologists, see Resources for Developers or email: calnet-admin@berkeley.edu