Known Issues

CalNet operates a complex suite of applications that supports the Identity and Access Management functions of the University.  If we know of an issue that impacts the CalNet portfolio, we will post it on this page.  If you support technology that depends on CalNet tools, this is the first place to look to understand if there is a known issue that could be affecting your services. 

We work on isolating and fixing issues as they arise. An issue will be logged here if it can be reproduced consistently, if it is currently being worked on, and if it is an issue that is observed across campus systems. Outages, feature enhancements, and low priority problems will not be recorded on this page.

Please email calnet@berkeley.edu to report issues that you believe should be included on this page.


Known Issues

Issue: Users who click the "Sign In Again" button on the CAS Logout Screen and sign in as a SPA get an orange "Forbidden: You are not allowed to view this page" error. 

Workaround: SPAs are not allowed to access CalNet Account Manager. Instead of clicking "Sign In Again", which directs to CalNet Account Manager, log directly into bmail.berkeley.edu. If you check the upper right-hand corner of the screen with the orange "Forbidden" error, you will see that you are logged in as the SPA. Just type bmail.berkeley.edu into the address bar to access your bMail inbox.


Issue: After updating preferred name in the campus Directory, LDAP attributes cn, sn and given name may be multi-valued, resulting in the old name being  occasionally displayed.

Workaround: Because the Directory update tool writes directly to LDAP, Berkeley Person Registry won't pick up the change and incorporate it into its Primary Name logic (which will only allow these attributes to be single-valued) until an overnight sync occurs. Wait until the next day to verify that the attributes cn, sn and given name have been repopulated accordingly. If the issue persists, you may file a ticket with CalNet by writing to calnet@berkeley.edu and ask for the incorrect name to be removed from the directory.